Forum Discussion

7 years ago

Solved

Invalid account on PS4

Downloaded the game on PS4 and when it starts I immediantly get a message saying "This account is invalid. Please visit EA.com for more information." What does that mean? Is it because I need an orig...

EA_Barry
7 years ago
@streetsps4

Please make contact with an EA Game Advisor for assistance with your account issue.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

ohyeahpaulchin

7 years ago

I've spent the last three nights on various chats and phone calls with EA support trying to get this problem solved. 4 of the 6 different people I've spoken to have all given me the same useless advice (despite me telling them up front that I'd done those things to no resolution), 2 of them hung up on me, and the last one told me to contact Sony about this as if it's their problem.

I don't know what kind of operation you guys are running over there, but this is absolutely insulting that a 5 billion dollar company is shipping games tied to a decrepit online platform blocking users from playing, and no one in the company actually has any power to actually do something about it short of deflecting.

elvendrinker

6 years ago

Didn’t check to see if this was a dead topic or not but an easy fix I found was deleting the game data(not the actual game) it’s working for me after I tried that(I also uploaded the info prior to that)

ALMENHALI110x
6 years ago
@elvendrinker I tried to delete the data then upload it nothing happened same thing this account is invalid please visit help ea.com for more information
- Devonb27
  6 years ago
  I'm having the same exact problem with Battlefront 2 which I was playing just a couple of months ago and now I'm getting that error code. I've tried contacting EA and giving them all the info I can twice and both times they said it wasn't enough info to verify my account and they "resolved" my case....but I still cant play multiplayer on Battlefront 2 or Madden for that matter
  - X-Raider25
    6 years ago
    @Devonb27 Saying the same thing , they tryna give that verification excuse like we all wasn’t just playing the game or to make it look like we did something smh

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,672 PostsLatest Activity: 2 hours ago