Forum Discussion

HARDSTUCKSEER's avatar
HARDSTUCKSEER
3 years ago

IP ban?

Hi im just looking to know, I've been banned on apex legends, I have purchased a new PC and I was wondering if the ban is just hardware or is it an IP ban also? As I dont want to spend money on a new...
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

You will need to speak to our Terms of Service team in relation to any ban @HARDSTUCKSEER.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko