Forum Discussion

radio4ct1ve's avatar
2 years ago

issues about the linking accs

I link my ea account to steam account, i was 248 level on steam acc now i'm level 1 😢

5 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @radio4ct1ve,

    Am I right in assuming that you unlinked your Steam account from its original EA account to link it to a new one?
  • radio4ct1ve's avatar
    radio4ct1ve
    2 years ago

    i did unlinked first with another account then linked to mine acc yes  

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @radio4ct1ve,

    In that case, I see the problem. Your save data is stored in your EA account, not your Steam account. So when you unlinked your Steam and linked it to a fresh EA account, your progress didn't carry over. If you can relink your Steam to its original EA account, then there's a good chance that you can recover your progress.

    We have some more information in this article:

    https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/
  • radio4ct1ve's avatar
    radio4ct1ve
    2 years ago

    actually here what is happened i played over +450 hours in steam acc as you can see in first picture, but it wasn't linked with my original ea acc so i unlinked my second ea acc to link my original acc to steam. i did it but my steam acc's get linked to my second acc i assume in the second pic you see my 248 level acc with my second ea acc 

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @radio4ct1ve,

    If you relink your Steam to its original EA account, there's still a chance that you can get your progress back. I'd recommend giving that a shot.