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teiacney's avatar
teiacney
2 years ago

It looks like someone hacked my EA Account and changed the linked email address

I am an electrical operation and maintenance engineer.
This problem happened in September
(Because of my official business trip,I didn't have enough time for caring too much about my account,I don't know the accurate date,I found this problem in November)After finishing my work,I found the weird things on my account and then I logged in to my APEX,I found my APEX became a new account.
It looks like someone hacked my EA Account and changed the linked email address,that hacker made a new account on my initial email address.After contacting you guys,that customer helped me find my real Account back
This thing is a little complicated,plz try to be patient
I contacted you guys at that time in time,but that customer didn't find my account back,he said he couldn't find my real account(I provided my initial email address at that time)
I tried again this month,after I found my account back,I found my real Account got already got banned!!!
I tried to contact you guys for unbanning my account but my appeal failed!!!
I attached the ban Letter to the case already,I really don't wanna lose this Apex account although I'm so busy with working without enough time for playing!.

[CM - removed attached images due to visible personal info. Please do not share personal info on AHQ]

4 Replies

  • OldTreeCreeper's avatar
    OldTreeCreeper
    Hero+
    2 years ago

    @teiacney

    The language you're posting in isn't supported on Answers HQ.

    Maybe one of these would suit you better:

    If you do not speak one of those languages, then please check out the help.ea.com site which is available in a variety of languages and provides help across all EA titles. Have a look through the drop down Menu in the bottom right of the web page for a list of supported languages.

    Or alternatively you could repost in English, in this section of AHQ.

  • teiacney's avatar
    teiacney
    2 years ago
    @OldTree爬行者 I am an electrical operation and maintenance engineer.
    This problem happened in September
    (Because of my official business trip,I didn't have enough time for caring too much about my account,I don't know the accurate date,I found this problem in November)After finishing my work,I found the weird things on my account and then I logged in to my APEX,I found my APEX became a new account.
    It looks like someone hacked my EA Account and changed the linked email address,that hacker made a new account on my initial email address.After contacting you guys,that customer helped me find my real Account back
    This thing is a little complicated,plz try to be patient
    I contacted you guys at that time in time,but that customer didn't find my account back,he said he couldn't find my real account(I provided my initial email address at that time)
    I tried again this month,after I found my account back,I found my real Account got already got banned!!!
    I tried to contact you guys for unbanning my account but my appeal failed!!!
    I attached the ban Letter to the case already,I really don't wanna lose this Apex account although I'm so busy with working without enough time for playing!.
  • teiacney's avatar
    teiacney
    2 years ago

    Unfortunately, when I regained my EA account, I found out that my Apex has been banned and the number of appeals has exceeded three, and I am very anxious about this, so I can only come to the forums for help, hoping to find a solution to the problem, and I have the evidence of the hacker stealing my account saved.

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