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edsners's avatar
edsners
6 years ago
Solved

Linked to wrong email

I bought a new ps4 then downloaded Apex Legends but it has for some reason my brothers EA email linked. I never had an EA account I just now created one nor have I used his email in my entire life. 

Where or how can I take his email off and put my email so I can play? 

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi there, @edsners.

    You should be able to have your brother change the email associated with the account by logging in at www.origin.com.

  • kayleesi91's avatar
    kayleesi91
    6 years ago

    My brother no longer remembers his login info cause he's since gotten a new email address how do I fix this issue now?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @kayleesi91 

    If your brother doesn't know the email of his account, he'll need to contact a live support advisor here. They'll step him through the account recovery process.

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