Forum Discussion

2 years ago

Solved

Linking Accounts Fix

Hello,

I accidentally linked the wrong EA account to my Xbox account. Currently, I accidentally linked [edit: email address removed] to my xbox account (CHughes3). Instead, I'd like to link [edit: email address removed] to my xbox account CHughes3 (you can see how I made this mistake, yahoo vs gmail address with same name). I currently have access to not only both EA accounts, but both emails as well. Please advise on any way forward as this seems like a straightforward fix...

Thanks,

chughes13x

EA_Pulsar
2 years ago
You can contact our support team even without logging in.

Visit our website the EA Help homepage

Select the EA App

Select one of the account issues like I cannot log in

You may get a pop-up that says login and get faster help

Select Continue without logging in

4 Replies

CJHughes13x
2 years ago
I can see my email addresses were redacted, please please please DM me to fix this...
EA_Pulsar
Community Manager
2 years ago
Hey @CJHughes13x

After you unlink a platform account from your EA Account and link it to a new one, you won't be able to unlink it again for six months. This is explained on our website. Also, the unlinking process will reset your progress, so please be sure to check all the risks involved in the process.

If you need more help, please contact our support team for further assistance, so we can check your account details.
CJHughes13x
2 years ago
Yes - totally aware of any repercussions. I can't even receive the emails to verify my account, seems like a long standing issue. Any direct help would be great.
EA_Pulsar
Community Manager
2 years ago
You can contact our support team even without logging in.

Visit our website the EA Help homepage

Select the EA App

Select one of the account issues like I cannot log in

You may get a pop-up that says login and get faster help

Select Continue without logging in