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a281695db3b9a6b's avatar
a281695db3b9a6b
3 years ago
Solved

Login credentials expired, cant login through Playstation on the EA website

I tried to play Apex on my PS4 but it says my login credentials have expired. When I went on the ea website to try login through Playstation I keep getting an error and I cant even put in my login details. I don't think this is the account bound to my PS4 Apex, can anyone give me a hand.

  • EA_Montimer's avatar
    EA_Montimer
    3 years ago

    Hello @a281695db3b9a6b2 

    Based on the error you are receiving, it seems like your PlayStation is linked to a different EA account. In order to resolve the issue, you usually need to try and locate the correct EA account that is linked to your PlayStation and reset the password on it. If you are having difficulties with resetting the password or locating the correct EA account, please try and contact customer support.

    For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

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  • 70510bb66465ae8's avatar
    70510bb66465ae8
    3 years ago

    so i am getting the same error saying i need to Reset my passwords i have changed it 8 times an its saying my credentials have expired but says i still need to reset my password HELP PLEASE.

  • julianddvc's avatar
    julianddvc
    Newcomer
    3 months ago

    Hello EA_Montimer 

    I have my playstation account linked on an email and It's been a long time since I've accessed EA games and naturally the account has been disabled and I would like to connect it to this account. Is there any way I can recover? And is there any way I can directly get into contact with support?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey there,
     
    This thread is quite a few years old and is being locked here to avoid further necroposting.
     
    Please follow these steps to create a case and speak with support if you're trying to recover an old account, thanks!

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