Forum Discussion

2 years ago

Solved

Lost account progress

PSN: Lord_Alcorta I've been playing since season one, took a break and when I started playing again last season I was reset to level 1 (now at 7). All my stats are tracked but my level is completel...

EA_Mako
2 years ago
Hi @Lord_Alcorta,

I've sent you a DM here on AHQ. Please check the top-right and get back to me there when you're able as we need to confirm a bit more before we can try a rollback in this case. Thanks!

EA_Mako

Community Manager

2 years ago

Hi @furiousfurioxo,

I took another look and confirmed this EA account was created less than a week ago.

If you played Apex prior to that, it would have been on an account linked to another EA account.

There's no misinformation here, you'll need to locate and re-link to that original EA account if anything is missing.