Forum Discussion

NON-Humana's avatar
NON-Humana
2 years ago
Solved

lost account start with level 1

I've been playing since season one, took a break and when I started playing again last season I was reset to level 1 All my stats are missing and start with level 1 how?
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @NON-Humana,

    It looks like the EA Account you're posting with was just created recently.

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Since you're playing on a new account you wouldn't have your old progress.

    Please check any other accounts or emails you may have used in the past. If you have any trouble locating or accessing an account, you'll need to contact support directly so they can assist.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @NON-Humana,

The EA Account you're posting with now was just created recently.

If you had played before this, it was on a different EA Account.

You'll need to check any other emails or accounts you may have used in the past to try and locate the one that has your game progress.

NON-Humana's avatar
NON-Humana
2 years ago

That is not a different EA Account.

It is this EA Account.I can guarantee it.

Because I did not have an other account and I only play EA games with this account.

If you search for backups of the database you will konw I am telling the truth.

And now I am helpless,because you don't trust me at all.