Forum Discussion

himbroby's avatar
3 years ago

Lost all my content on apex by unlinking my ea account to link with a new one

When I first made my PlayStation account it was with my mums ex’s email now I made a second ea account with and unlinked the account from my psn to link my new ea account to it and lost all my content including over $1000 worth of stuff, I no longer have access to the email and now I’m scared I lost all that stuff I payed heaps of money for

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @himbroby,

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over. If you can link it back, then there's a chance that your items will still be there. If you don't have access to the email address on the account through, I recommend that you contact our live support team to see if they can help you change the email address to one that you do have access to. You can contact our live support team here:

    https://help.ea.com/en/contact-us/

    Note that, since you don't have access to the email address, in order to verify you as the account owner they'll need to ask you some questions about the account, so try to have that information ready.

    You can find more information about unlinking accounts here:

    https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

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