Lost All Progress

After about 3 years of not playing Apex I decided to get back on for a change of pace from my normal que of games. Went to log in on my PC now that cross progression was implemented since I started playing originally on PS4. Found out my entire progress was wiped. Contacted a support agent who told me my account has never been played on Playstation..yet I can see plain as day I still have achievements unlocked on Playstation's side. I had every single character aside from the most recent 3 that were released in the time i hadn't played, gold skins I paid for, 100s of hours and dollars completely wiped from existence and support did nothing but tell me what I already knew. My Playstation account has always been linked to the same EA account, the only thing I did was when I heard they were rolling out cross progress was link my steam because I knew if I was to play again, I'd want to play on there instead. If the info was out there at the time when they started rolling things out I wouldn't have even bothered. Figured the account would default to the highest progress when it came around. It's unbelievable.