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6707946c62a86a0's avatar
6707946c62a86a0
2 years ago

Lost data after account link

I went to verify my ea account for apex gifting system and when I logged back in it said creating account from highest character level in linked profiles. (I had prestige lvl 200 account) I log in to a level 5 account with none of my heirlooms and completely reset account. Wtf I want my account back, I have thousands of dollars into it, and no I did not unlink and re link, it was one account the whole time

cross-progression

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @6707946c62a86a03 

    It sounds as if your account has gone through the account merge process for cross-progression in Apex Legends. 

    Our system like looks at all platform accounts linked to an EA account, and makes the highest-level account the main account. From there all eligible items will be merged and accessible on all linked platforms. 

    You could be missing items or progress for a few reasons. 

    • One of your platform accounts was previously linked to another EA account
    • The progress or item is not eligible for cross progression
    • You started playing on a platform after the Oct 26th, 2023 cut-off date
    • You had an account not in good standing. 

    Can you confirm if any of these my apply to your accounts?

    Thanks!

  • puccinnithe1st's avatar
    puccinnithe1st
    2 years ago

    why would there be a cut off date? my account just merged today (april 2nd). so anyone who played the game from oct 26th till now lost all pregression?!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago
    Hi @puccinnithe1st, To confirm if you started playing on an account you made, or linked after the Oct cut-off date that progress is not eligible for cross progression.