Missing Apex Coins - Stuck with Support Case

Hi @ynzydzbmew75, 

In terms of proof of purchase, generally when the support team share they can't proceed with the claim it's because the proof of purchase didn't meet the criteria or wasn't legitimate. So, the best thing to do is make sure the contents contained in the images you're submitting match the specifications outlined in this EA Help article: "How to provide proof of purchase": 

For example, for Steam purchases, note how it calls out what's needed in each screenshot: 

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@EA_Help wrote:

Make sure the following information is clearly visible:

• Web address bar/page URL
• Product Code (if you got one)
• Description or name of product you purchased
• Confirmation number (Transaction ID or Invoice)
• Email address (if possible)
• Username
• Date and time of the purchase
• Price paid

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^ that includes making sure that the screenshot is a full-screen, desktop image of the internet browser clearly showing the web address bar and page URL as outlined here:

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@EA_Help wrote:

Provide a screenshot of the details from your Steam transaction history and a screenshot of the confirmation email you got when you bought the game. Both should be full-screen, desktop images.

We do not accept a screenshot of the Steam app as proof of purchase, so please make sure that the screenshot is a full-screen, desktop image of the internet browser clearly showing the web address bar and page URL.

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Any edits or cropping would automatically disqualify it from passing those checks. Notice how it specifies 'desktop' also, this means images taken through the phone or with a phone camera wouldn't meet the criteria they need. Try using the print screen button to get the full page in instead of a snipping tool for example to capture the full desktop page. The EA Help team have shared visual examples in that guide of what your screenshot should look like if the criteria is followed exactly: 

Thanks, 

EA_Lanna