Missing Apex Event Final Fantasy Packs

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? ZUHxYUH
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. jjimmyjohns78
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Conduit
Which Legends were your squad mates using (if applicable)? wraith
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. i was in the seasonal area where i bought the event packs (4 packs)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i was opening a pack and when i was about to open the other ones i didn't find them
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) 1/13/2024
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The event packs disappear
What should be happening instead? I should have opened all my 4 packs that i had bought
Steps: How can we find the bug ourselves? by the event packs and try to open another one from the play area.

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I bought apex final fantasy event packs and they just disappeared