Missing Apex Event Final Fantasy Packs
Hi There, I recently purchased 4350 coins on Apex and just used them on The Final Fantasy Event. I know I clicked Purchase 4-pack Bundle twice but I wanted to wait to open the packs all at once but t...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey @RulingBB @JustBluVibe,
Apologies for the concern with this, as I'd definitely want to make sure you got all your event packs.
We are aware of an issue that can cause your remaining event packs to automatically open if the pack opening screen is closed while you still have event packs available.
While that will prevent you from seeing the packs open, fortunately the items in those packs are still added to your collection even if opened automatically like this.
After taking a look at each of your accounts it looks like this was the case here as well. Sorry you weren't able to open those directly, but fortunately I do see the contents of the remaining packs were added correctly. You should be able to review your collection to find the newer items in each case.
@EA_Mako I purchased the crypto thematic pack and definitely didn’t get it
