Forum Discussion

Ralph2sweet's avatar
Ralph2sweet
4 years ago
Solved

Missing Coins for 2 Weeks

I made a 1000 Apex credit order and didn't receive them so i decided to make another 1000 Apex credit order and still didnt receive. It's been weeks that I've been trying to get them through creating...
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey there,

    I'm afraid we're unable to address these types of issues on the forums directly, sorry.

    If you've reached out via email and this still hasn't been fixed up, I'd recommend trying to use the live chat or phone callback channels instead if those are available.

    That availability may change depending on your location and current time as well as the categories you select when creating a case, so making sure you use an option such as Orders  | Order not received would be the best bet for this particular situation.

    Alternatively if you'd prefer you can also speak with support over Twitter or Facebook rather than that email option.

Iwanaburstepdad's avatar
Iwanaburstepdad
4 years ago
@EA_Mako Yea i have been trying to open it and it won't and the gentleman I spoke to on the phone told me to call yall back and it wouldn't let me. So what should I do now if it's not letting me open the case?
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

@Iwanaburstepdad 

That may not be letting you open additional cases at this point due to the number of new cases that have been created recently.

The support team should reach out through one of the new cases you've created and will likely close the rest to keep the communication in one place.

At that point you should be able to continue the discussion through whichever case they reply to first, or resume the earlier chat. 

For now it's essentially a matter of waiting to hear back on one of those open cases, or try using Twitter or Facebook if those are options for you.