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taYungg's avatar
taYungg
5 years ago
Solved

My account can't log in to Apex Legends (Steam)

My apex legends account cannot log in on steam. Picture attached show that keep retrieving and said no server found. Switch to different server still cannot log in. I able to enter lobby/play with ...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @taYungg 

    Got it, thanks for giving that a shot as well. 


    When you've got the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. You can find more information on how to set up a case with them over at the EA Help website. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@taYungg 

Thanks! I appreciate that. 

Looking through the DxDiag I noticed some errors with a few different Windows processes. When you have the chance can you try running the Windows System File Checker to see if it's able to find any issues? You can find more details on how to run it over at the Microsoft Support Website. 

Let me know if you're still running into the same issues after you're able to give that a try. Thanks!

/Kent

  • taYungg's avatar
    taYungg
    5 years ago

    Already done sfc, game still doesn't log in.

    I lent my account to my friend to see if he can play my account on his pc but same problem happened. My account is bugged on steam.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @taYungg 

    Got it, thanks for giving that a shot as well. 


    When you've got the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. You can find more information on how to set up a case with them over at the EA Help website. 

    /Kent

  • Buddawatz's avatar
    Buddawatz
    2 years ago

    useless everyone in ea support 

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