Hey ChurpySnyther,
I can definitely see the discussion there, and absolutely understand they've sent you this way.
The forums are for discussion and feedback, so while we could certainly pass along feedback about something that happened in the game, we can't change it here. When it comes to a support issue like your account being compromised and needing restoration, that can only be done through the support team.
We cannot change anything about your account here on the forums, sorry for the confusion here. I've passed along feedback about the instructions you've gotten from support, but you're welcome to do so through your case history page as well if you'd like.