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Yaksa-V's avatar
Yaksa-V
2 years ago
Solved

My account is banned, not hearing back from support

"In May 2022, I received a red ban email, which was the only one. Then, in June, my account was banned. However, I have never used any cheating tools." "During this time, I filed appeals intermitten...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @Yaksa-V 

    If you already submitted 3 disputes and Terms of Service has declined to overturn the ban, it will need to remain in place. There is nothing else we can do to help with this.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hello, @Yaksa-V 

We're not able to help with account related issues, or bans, through Answers HQ. An advisor will need to investigate your account to see why you're still banned when it was overturned. To get in touch with one, please open a case here. Thank you.

Yaksa-V's avatar
Yaksa-V
2 years ago

"This is a joke. Your advisor told me to interact in the community, and finally, a community manager replied to me, asking me to contact customer service advisor."

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