Forum Discussion
2 years ago
Hi @EA_Lanna ,
Thank you, I load up apex by PC, and I tried both steam and EA. Both of them shows my account get banned.
Thank you
Best regards
EA_Lanna
Community Manager
2 years agoHi @BlackPink-IYA,
Ok, interesting. So you can open it up in the EA App? While you're still logged into the account you loaded up Apex from on the EA App, could you double-check the email address registered there matches the email you provided to Terms of Service for the ban appeal?
- Go to your EA Account and Billing Settings.
- Click on the About Me tab.
- Check the Email Address from this page.
- EA_Lanna
- 2 years ago
Hi @EA_Lanna,
I can open it in the EA app, and it is the same email Address.
I checked my EA data which download from EA website, it shows everytime I open the game , the login is success. but then I will be kicked out from game.
Thank you
Best regards
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