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BlackPink-IYA's avatar
BlackPink-IYA
2 years ago

My apex account got banned for no reason

Hi, I'm having trouble getting into the game and it tells me my game account has been banned. But I don't have any record in my EA's Ban history. I also created a Case and got an email that my accou...
BlackPink-IYA's avatar
BlackPink-IYA
2 years ago

Hi @EA_Lanna , 

Thank you, I load up apex by PC, and I tried both steam and EA. Both of them shows my account get banned.

Thank you

Best regards

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @BlackPink-IYA, 

Ok, interesting. So you can open it up in the EA App? While you're still logged into the account you loaded up Apex from on the EA App, could you double-check the email address registered there matches the email you provided to Terms of Service for the ban appeal? 

  1. Go to your EA Account and Billing Settings.
  2. Click on the About Me tab. 
  3. Check the Email Address from this page.

- EA_Lanna

  • BlackPink-IYA's avatar
    BlackPink-IYA
    2 years ago

    Hi @EA_Lanna, 

    I can open it in the EA app, and it is the same email Address.

    I checked my EA data which download from EA website, it shows everytime I open the game , the login is success. but then I will be kicked out from game. 

    Thank you

    Best regards

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