Please unban me EA
I was flagged for a conduct violation, but all I did was play the game. There’s no description for why though. I’ve spent a lot of money on Apex. If you could please release a more descriptive code of conduct as well as maybe a probation step instead of an instant ban, it would really help players understand what they are being punished for. I’m quite certain I’m banned because I beat someone at the game and that isn’t fair to me. Please review my case for account Tr1z0 on Xbox. :/
We won't be able to help you with bans over AHQ but the Terms of Service team can. More info can be found here: (https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/)
If you think the ban or suspension was a mistake, you will have to contact the ToS team:
- Go to https://help.ea.com/en/contact-us/
- Make sure to log in to the account you've been banned or suspended on.
- Select the product that your account was banned or suspended from.
- Choose your platform.
- Select 'Manage my account', then 'Banned or suspended account'.
- Fill out any additional details
- Click 'Select contact option' at the bottom of the screen.
- Click the + sign.
- Fill out the attached web form to give us all the details about your ban or suspension.
Suspension/Sanction related inquires are not handled over Answers HQ