Forum Discussion

3 years ago

Solved

Please unban me EA

I was flagged for a conduct violation, but all I did was play the game. There’s no description for why though. I’ve spent a lot of money on Apex. If you could please release a more descriptive code o...

chinsrus101
3 years ago
@LAZ3RB0Y

We won't be able to help you with bans over AHQ but the Terms of Service team can. More info can be found here: (https://help.ea.com/en-us/help/account/electronic-arts-account-suspension-policy/)

If you think the ban or suspension was a mistake, you will have to contact the ToS team:

Go to https://help.ea.com/en/contact-us/

Make sure to log in to the account you've been banned or suspended on.

Select the product that your account was banned or suspended from.

Choose your platform.

Select 'Manage my account', then 'Banned or suspended account'.

Fill out any additional details

Click 'Select contact option' at the bottom of the screen.

Click the + sign.

Fill out the attached web form to give us all the details about your ban or suspension.

Suspension/Sanction related inquires are not handled over Answers HQ

XHelperZ

Hero+

3 years ago

@DevenyiTibibacsi

You don't get a mail for every account action done to a user that has been reported as far I'm aware.

I personally already find it special that they sometimes send out these mails as typically this is not done for privacy related reasons to the actioned user in question.

Sure the AI detection in chat can sometimes be a tad aggressive, in some cases downright wrong.

Though it's not like they're putting more effort into moderating the chat, if at all, it's made much easier now.

Per rules, they'd like to give cheaters also some rough treatment, though again, detecting chat violations is much easier compared than cheaters.

Chat moderation is most definitely not being prioritized compared to the team that works on cheats, though do note that chat moderation is much easier compared to cheat detection.

I'd say it's an entirely different caliber, can't really compare them fairly.

21Tivoli

3 years ago

@XHelperZ Easy solution to this, don't be toxic, don't swear or abuse others and be politely constructive. If you cannot say it to your parents and employers and the police, don't need to say it to a player you don't know. Not suggesting that you are doing this. AI is not the issue here, the player that risked the AI was.

XHelperZ
Hero+
3 years ago
@21Tivoli
Ehh some players have been banned for talking about birds and shrek IIRC, AI isn't always working perfectly.
You're correct though, but the system is definitely not perfect in every case.