Forum Discussion

GrandStephManua's avatar
GrandStephManua
5 years ago
Solved

(PS4) "Your login credentials might have expired."

I took a break from Apex for a few months and decided to play it again. I have always played on PS4. When I returned I was greeted with this message (see attached file) whenever I pressed play from t...
  • EA_Illium's avatar
    EA_Illium
    5 years ago

    Hey @GrandStephManual 

    Whenever your play an EA Game you do make an EA Account in order to access online features, this may be the same email on your PSN or possibly an older one when you went to play Apex Legends or any other game. Based on the message you can try resetting (steps below) if you have issues or can't get past the message then please reach out to an EA Game Advisor so they can further assist with your Account. 

    Reset Password:

    • Go to help.ea.com
    • Click sign in, top right
    • Select forgot password
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago
@Scarface_69256 were you able to reach out to an EA Game Advisor with the link above?
BombSquad1014's avatar
BombSquad1014
5 years ago
@EA_Illium I have this problem right now and have changed my password 10 times. Tried to fill out the case information and every time I put my email and name in and click submit it says request timed out every time.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    For anyone still getting this message, that has already tried resetting your EA Account password. You will need to get in contact with an EA Advisor for further assistance, you can do so with the options below. 

    • EA Advisor - Phone/Chat/Email - Availability may vary 
    • Twitter - Select the message icon to get assistance 
    • Facebook - You can select the 'send message' option on the accounts home page  

    @BombSquad1014 If you are trying to make a case and get that message, to confirm are you signed into an EA Account or as a guest? What support options are you selecting? Can you try some of the steps below?

    • Clear cache/cookies
    • Try incognito
    • Try another browser
    • Make sure you disable or allow through any pop-up blocker, Firewall, or disable any VPN 
  • stampe_dam347's avatar
    stampe_dam347
    5 years ago

    Ea advisors don’t answer the questions you ask them. They keep giving links for stuff I have already tried a 1000 times and the is no help from ea’s “advisors” * company locking out half their players because they haven’t played in a month or so

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