My son made a purchase for Apex coins, transaction was successful and the balance was taken off of his gift card but the coins are not showing in his balance on the game. It’s been over 24hrs since purchase, any ideas?
Hi there, @Munkydunky5
An advisor should be able to look in to this for you. Please open a case here to get in touch with one. Thanks!
it is a joke???i didnt see nothing…i bought 3 days ago and nothing……
Community ManagerTry using a Chrome browser in incognito mode. Let me know what happens.
Community ManagerThe best I can advise is to keep trying with opening a case. I'm very sorry, but there is nothing we can do to help with missing coins over Answers HQ.
But when i open a case and submitted, didnt see in my cases.its a bug?
Community ManagerIf you don't see any cases, it either didn't get submitted or you're logging in to the wrong account.
