Randomly Banned after not playing for months.

Thanks for the quick response. I know there's nothing the people here can do but am also trying to see how others have dealt with this. I hope to get a response from the support in the coming days and figure out how to progress from there.

I have received a new email from an automated system saying that my account was detected as cheating with no further information on when or what manner I was so called detected. This is exactly what I assumed will happen as this was how this issue worked out for many others on the internet. 

I have already sent in a 2nd dispute and I will continue to do so until I get an actual human who has access to all information relating to my account.

HellianXLITE is a youtuber who was wrongfully banned and his account was not given back until 3 months later. That is unacceptable and I encourage anyone else who feels they have been wrongfully banned to contact each other and work together to fix this ongoing issue. To continually dispute and get access to their account with money spent on it. Been gaming for years on the same account across many other EA games and have never been banned or even chat banned. A long, long history of gaming correctly and this just is a huge screw you situation.

I've also heard it takes a very long time for the correct people to respond. The anti-cheat used must have a high rate of false flagging/positives. As it makes sense why so many others have gotten banned wrongfully. 

I'd imagine that there is a huge communication issue between all parties; Ea as publisher and the help contact source point, Respawn as the game dev, Easy anti-cheat as the engine used to detect cheating. The time lag of different companies has to be a factor as well.

Also, a system based on AI or pattern recognition will always have issues with false flags more than a human sifting through data points and physical information before making a decision.

Which is funny in a way. Because if they had a human watch my games I played before I was banned. I simply wouldn't have gotten banned haha.

3rd Dispute filed now. 

2nd email saying they detected cheating and will not change their answer.

This is easily the worst experience I've had with a support process. I don't understand how anyone can be okay with the manner in how you never get access to a human who will do full diligence in supporting and helping a customer/user. 

Again, long life gamer for 20 years who has never been hacked or cheated, no lag switches, no cheats of any kind and this is the first time I've ever been banned or dealt with this.

If I can't continue to fight this wrongful ban. I'm getting a refund for my subscription and I will no longer be buying EA published games. I will also inform others online about EAC and how its use leads to false positives for clean players.  You can look back through history on this support forum, on reddit and other places online that show a pattern of periods where EAC wrongfully bans players and how long it takes to fix it. Let alone if a user can even get their account back.

Reminder to everyone that if this happens to you. Vote with your wallet, stop buying games, stop your subscription and inform others of these practices and results.

Because you may never know when it comes to you and you have no good help or result from a clearly wrongful ban.

I have this issue as well, on the 27th of Oct. 2023 I also got banned with no reason given.. When I went to contact the TOS team they said that I was "Cheating".. However I hadn't played the game since 2021.. 

I am now in contact with them via a new case requesting proof / data saying that I played the game at that time. Really unfortunate