Forum Discussion

icyhotD's avatar
icyhotD
3 years ago

Re: 7 day suspension with no warning... a year later permabanned

Hi there, thanks for reaching out to me about my current situation. From the first time I saw that I have gotten banned, I sent out an appeal, and not a few minutes later, they rejected it without any explanation nor statement on why. They just tell me not to reply back to them. I feel like I am being brushed off. If it is justified how about giving me an explanation or letting me talk to a real person? Botted responses are getting me nowhere. Provide me a phone number maybe, or Live chat. This whole email back and forth thing is completely useless because it's full of bots.

2 Replies

  • XHelperZ's avatar
    XHelperZ
    Hero+
    3 years ago

    @icyhotD 

    Honestly, their filters have been kind of whacky recently IMO.

    I don't think I really agree with EA for what they are doing right now, I'm sure this could be improved.

    Again, I don't think there's much you can do.

    Though some users have reported that sending multiple tickets or contacting them via their socials (e.c Twitter) has gotten them unbanned as their ban was falsely given out.

    Can't vouch for them, nor do I endorse this behaviour, though again, you can do what you want with that information.

    There are phone numbers and live chats, though I don't think they are used for managing user data as typically that's handled by the ToS team.

    (Of which the ToS team might not really work via Phone or Live chat)

    Honestly, this might become quite the bumpy ride for you.

    I do hope you can have your issue resolved with them, I know it can be hard.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @XHelperZ spamming out live support or spending multiple cases will not help in any way with a TOS ban and can in fact result in further action being taken for spamming our support.

    Please do not continue to recommend this as a support option.

    Darko