Re: Account banned and I don’t know why new account please help

Thank you for responding to me ea_pulsar I really do appreciate it cause I do feel like I hit a dead end and by you responding gives me a bit of hope I do have a question for you  fraud and security ban what does that mean exactly? Does it mean that ea thinks I’m using someone else’s name to play there games and is that why I was banned I’m asking because I am going to submit another case and I want to provide all the information needed to have this ban overturned I did have this problem before on need for speed heat like a year or two ago on PlayStation when I had a ps4 and they did unban me but since then I have stopped gaming a couple of times now just recently picking up a Xbox on Christmas to start gaming again I no longer have access to my other ea accounts that are not banned starting a new profile on Xbox