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BigTravv978's avatar
BigTravv978
2 years ago
Solved

Account banned and I don’t know why new account please help

Hello my name is Travis I had my account banned and I don’t know why I made a ea account on march 5th of 2024 to play need for speed unbound played through some of the story turned off my Xbox and we...
  • EA_Pulsar's avatar
    EA_Pulsar
    2 years ago

    We do not have access to the specifics of your ban, so we cannot provide more information. Our Terms of Service team specializes in handling such disputes. 

      

    Here are the steps you need to follow to reach them using the web form:  

      

    Get information about your EA Account lock, ban, or suspension  

     

    Please note that if your claim has been denied by the Terms of Service team, we are unable to lift the ban on your account.

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

You can submit a new appeal if you have any information to share. The team will always ensure the sanction was correctly issued.

  • BigTravv978's avatar
    BigTravv978
    2 years ago

    Thank you for responding to me ea_pulsar I really do appreciate it cause I do feel like I hit a dead end and by you responding gives me a bit of hope I do have a question for you  fraud and security ban what does that mean exactly? Does it mean that ea thinks I’m using someone else’s name to play there games and is that why I was banned I’m asking because I am going to submit another case and I want to provide all the information needed to have this ban overturned I did have this problem before on need for speed heat like a year or two ago on PlayStation when I had a ps4 and they did unban me but since then I have stopped gaming a couple of times now just recently picking up a Xbox on Christmas to start gaming again I no longer have access to my other ea accounts that are not banned starting a new profile on Xbox