Re: Apex account data lost after steam untying

@cUs-b_850,

please link the Steam account to the correct EA account again and check if that fixes the issue. 

@EA_PythiaBecause the steam platform keeps showing that the verification certificate has expired and needs to change the password, I was forced to unbind.But every time I modify it, it still shows expired credentials.

@cUs-b_850,

if your Steam account is encountering error messages, I would suggest contacting Steam's support to fix it.

Generally speaking, due to cross progression, your progress should be saved on the EA account, even without Steam linked to it any more. When did you start playing Apex through Steam? 

Are you logged into the correct EA account?

@cUs-b_850,

can you please answer the question regarding when you started playing Apex through Steam? 

We don't have access to account information and data here in the forum, which is why I'm asking these questions - as I said before, if unlinking the Steam account caused the issue, then relinking it most likely will solve the issue. 

When the Steam account was still linked, did you ever play through the EA app directly? If yes, were you able to play with your complete progress then?

@cUs-b_850,

can you please check in the customer portal when this account was created? So the date behind "Member since". 

I don't know. Why is that。