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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Apex Legends Audio Delay

@Shxrp 

Is it the wireless or the wired version of the Cloud II? 

12 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Shxrp 

    Got it, thanks!

    What do you currently have the in-game volume set to for Apex Legends? If it's not set to 100%, can you try setting the volume to maximum and see if the sound is still delayed? I know that's a weird request, but there have been cases in the past where that has helped with similar issues. 

  • Shxrp's avatar
    Shxrp
    5 years ago
    @EA_Kent Currently I have the in-game volume set to 100%. I played around with the audio settings and unfortunately the problem still persists.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Shxrp 

    Gotcha, thanks for taking a look at that. 

    Have you tried reinstalling your sound drivers to see if that helps at all? I'm curious if there might be something going on with the drivers that could be causing the weird sound issues. 

    The Microsoft Support website has an FAQ with more information on how to update or reinstall audio drivers. Check out the Fix your audio drivers section for details. Let me know if the same issues are still happening after that. Thanks again. 

  • Shxrp's avatar
    Shxrp
    5 years ago
    @EA_Kent So I assumed that the audio driver you wanted me to reinstall was the hyperX one since that is my source of audio. Unfortunately, reinstalling did not fix the issue.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Shxrp 

    Thank you for following up!


    Can we also try running the Windows System File Checker tool to see if that helps? If there are any issues with other Windows System files that may help correct them. 

    For more details on how to run the tool check out the Microsoft Support site. Let me know how that goes once you've been able to give it a shot. 

  • Shxrp's avatar
    Shxrp
    5 years ago
    @EA_Kent Thanks for your continued help. After running the System File Checker tool (which fortunately fixed some corrupted files), I played and the game was fine for a good 30mins to an hour. Unfortunately after that I noticed that the audio delay was still present.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Shxrp 

    Hmm, I see. It might be best to reach out to Microsoft Support or the manufacturer of your sound card to see if they have any insight on what could be causing this to happen. It sounds like something is getting corrupted over time, but I'm not really sure what keeps causing it to happen. 

  • Shxrp's avatar
    Shxrp
    5 years ago
    @EA_Kent Okay, I'll look more into it. Thank you again for your continuous support! I appreciate it.
  • Spectrl-K's avatar
    Spectrl-K
    4 years ago

    Hey Shxrp , I was wondering if you've found a fix to it because I'm having the exact same problem ! 
    A response would be appreciated ! 🙂

  • Shxrp's avatar
    Shxrp
    4 years ago

    Hey there,

    After trying various things I come to realize that my specific issue was being caused by my internal hard drive. I realized that some of my games recently began to take longer than usual to load on it, so I removed everything on the hard drive and onto an external SSD. I also ran some check disk commands but I am unsure how useful it was to this specific issue. Hopefully this helps you out! I know this issue is annoying.