Re: apex legends kills my internet

Responding - of having the same issue - PC. Internet connection drops in apex legends, I am wired to the router. Wifi still works on my phone and other users using the same internet. Just made the connection this afternoon as roommates were having a party for new years and they didn't lose connection. Been happening for about 3 weeks now - maybe once or twice a session - most recent connection it dropped multiple times every game.

I have Mediacom 1gb down 50 up. Using either St. Louis or one of the Iowa servers.

Hi @markvikingman, 

When you've got a chance would you be able to share a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

Thanks!

/Kent

I have the same problem. Internet cuts out on PC (only) for a few seconds at a time. Seems to be Origin as it happened while downloading the recent Apex patch too. Unfortunately I'm stuck on Origin because the EA account linked to my Steam account is inaccessible due to this unresolved issue: https://answers.ea.com/t5/Technical-Issues/Info-Gathering-PC-Crashing-before-getting-to-lobby/m-p/9543045#M84786

@ForeignFilm 

Thanks for the info. That's an interesting note about the Origin client. I'm curious if there might actually be an issue with the Origin client's cached data that might be causing this to happen. 

When you have a chance can you try clearing out the Origin cache to see if that helps at all? For more info on how to clear it check out the EA Help website. Let me know how that goes once you've been able to give it a try. Thanks!

/Kent

I'll go ahead and add on to this thread. Playing Apex causes my internet to lose connection intermittently (shows code:net). The problem persists from 15-30 seconds and the only time my internet drops is while playing Apex. I have multiple computers in front of me for work and they all lose connection at the same time (just saying to indicate it's not a single PC problem). Also I don't think it's an Origin problem as I'm on Steam.

@EA_Kentwhat other information would you like me to provide?

Hardware:

i7 8700

EVGA 1060 6GB

Are there any similar diagnostic steps to take on the Ps4 Pro? I'm still having the issue fairly regularly, and it's really frustrating when the game drops out mid fight

Hi there,

Thanks for the additional info! 

Who is your ISP, and what type of modem/router are you using if you don't mind me asking? 

/Kent

No problem!

I'm using Cox as my ISP. My modem is a Netgear CM700 and my router is a Ubiquity ER-X.

@TurqouiseJeepTTV 

Got it, thanks. I haven't seen any issues reported with that particular router or modem. Have you checked to make sure there aren't any firmware updates available for your hardware? 

/Kent

@EA_Kent 

I did have a few firmware updates to do which I went ahead and accomplished. I'll continue to play the game and post an update whether it was the problem or not.

@TurqouiseJeepTTV 

Much appreciated! Feel free to give me a shout here once you've had the chance to play a bit. 

/Kent

Not sure if anyone has found the answer, but from the ISP side, its because apex legends net code isn't closing sessions properly. Not sure why or how but its leaving network sessions open and opening more, the router thinks its under a DoS attack and resets itself. Have been on multiple trouble calls for it. Some fixes I have seen work are updating network card drivers and getting a non isp router that handles the connections better.

@EA_Kent 

I've played quite a bit since this last post and the issue seems to be gone! Not sure if it was the firmware updates or the patch that came out soon after that fixed it though. Either way, the problem is no longer present for me.

Thanks!

I am on PS4 and ever since the most recent patch Apex makes my whole WiFi malfunction. 

It normally starts by giving me a code 100 and even when it does not I join into a lobby with friends and it wont register on my screen when I ready up and it will let the friends in my lobby join a game, but wont even attempt to have me join the game. 

Also after getting on apex it makes all my other WiFi applications/devices malfunction. (Discord mainly). Every time I try I have to reset my router afterwards. 

I play other online games and this has never been an issue until I tried to start playing Apex again. I have 750mb internet.

Will have to delete the game until the issue is fixed so it doesn’t mess with my WiFi anymore.