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Izzynethers's avatar
Izzynethers
7 years ago

Re: Apex randomly crashes and forces PC to restart

Okay I just came to make this comment because I experienced such a odd error, For context I literally have had this game for weeks with no issues besides my sub-par NBN that we recently got, i'm also on a laptop running Intel i7-7500 2.7ghz with turbo boost up to 3.5ghz, nvidia geforce 940mx, not sure if thats what i should be putting i'm clearly not great at the tech side of laptops haha. Just a hardcore gamer, anyway, I got the sims 4 last night, played apex right after with no issues, woke up today and my laptop randomly crashed and it said in the support part if I needed to tell support or whatever "Kernel Mode Heap Corruption" which ofcourse makes no sense to me so I let it restart then tried to play apex, everytime I would click my left mouse to "Continue" on the first screen you get, i'd black screen and then my laptop restarted, this happened a few times until I tested compatibility and it changed me to windows 8 for Apex and the game loaded with no issues straight away! this might be a fix for anyone having my issues im still not sure what the hell kernel mode corruption is now i'm just hoping it doesn't have any other issues or my laptop blows up or something!

1 Reply

  • F340BD's avatar
    F340BD
    7 years ago

    @Izzynethers 

    Hey I live in the Land of 3rd World Internet aswell the actual 3rd world has better internet than us, As for your  kernel mode corruption that could be a number of things

    But have you updated your graphics driver

    if not or you don't know how go here  https://www.nvidia.com/Download/index.aspx?lang=en-us

    Start the driver install after the download  AUS NBN

    When you see the part Custom during the Install Untick Geforce Experience it's not needed and will only add bad times though it does have an auto update driver feature you could see how it goes with GFE then remove it later from Apps and Features by Right Click.The windows Start ICON for a comparison test, Also since you're on a Mobile CPU GPU set your power settings if you're gaming you can set the profiles to high performance whilst plugged in etc makes shooty better time.

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