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Community Manager

Re: Apex Servers kept disconnecting occasionally

Thanks for reaching out about this. I'll try to help with your connection issues. The biggest piece of advice I can give is to stick to a wired connection. That should be a lot more stable than wireless. Also, it would be good to try the troubleshooting steps listed here.

Speaking of being wired, make sure you're using at least a Cat 6 cable. You also may want to update your modem/router firmware if it's out of date.

Clearing the alternate MAC address may help. Here are those steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know if these help or not.

5 Replies

DoctorOfGhetto
2 years ago
Hi. Thanks for responding and sorry for responding late. As of over 6 months ago, my household upgraded to a 500 mb/s connection, and wireless has up to 100 mb/s and still have in-game crashes. So, it is not my connection or xbox live, it is the game. Thanks for escalating the problem
EA_Aljo
Community Manager
2 years ago
@DoctorOfGhetto

As long as you remain on a wireless connection, this will continue to happen. I recommend using a wire. If that's not possible, it would be good to look into using a powerline adaptor. Those have been a very good solution when using a wired connection is not possible.
DoctorOfGhetto
2 years ago
It does not matter if it is wired or wireless connection. The game itself still crashes while playing in a match of any kind. This has been a problem for at least a year now. Please forward this to the proper iT guys to fix the matter. Thanks.
tru3blu33585
2 years ago
I'm on a wired connection and have this same problem so wired vs wireless connection means nothing.
DoctorOfGhetto
2 years ago
Exactly. It is an in-game server issue. I am not that computer illiterate. Come on. lol