Re: Banned, doesen’t get my mail

Hello @EA_Aljo 

I have all the cases on waiting on player and no one has reached out and contacted me or anything so I don't really know what to do from here can you give me a number or something to call because when i search for a live chat or a number nothing comes up. This emailing is really getting tiring bc 3 cases in a row i wait 72 hrs get the waiting for player and nothing, no emails nothing in the case and when i hit resume in the cases i throws me out to making a new case ask for contact info, username, email, etc. This is 9 days now plus i understood if it only impacted one game but I cant play anything basically all my games are from ea. 

Please help me in what steps i should take next! 

Thanks 

-Mike 

@RNP_Mike 

This is something that can't be handled through email. You need to open a case and choose the option for either a callback or live chat. Try using a Chrome browser in incognito mode if you're having trouble with our site.

@EA_Aljo  thanks a lot got in contact with live chat today and put 2 step on my account this will keep the hackers out thanks again! Hope to see the people that helped me in games (Apex, TF2) 

@RNP_Mike 

Great! Glad to hear you got this taken care of. If you have any other issues, please let us know. Have fun and stay safe 🙂