Forum Discussion

7zrang's avatar
7zrang
4 years ago

Re: banned question

Thank you very much for answering my question so quickly.

I have completed the relevant operations of EA login verification in the first time, and completed the vast majority of actions that can make my account secure.

但是当我尝试点击 CONTACT US 并寻求你们客服的帮助以进行反馈时，我遇到了许多问题以至于我无法反馈。

我对这封电子邮件进行了回复，这是我除了让我的账户变得更安全以外唯一可以做的事

But when I tried to click contact us and ask your customer service for help for feedback, I encountered many problems so that I couldn't give feedback.

I replied to this email, which is the only thing I can do besides making my account more secure.

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Thanks for including those screenshots @7zrang.

    Are you able to select the option for an account ban or suspension rather than a hacked account?

    Alternatively you can also speak with an advisor over Twitter or Facebook instead, and they should be able to take a closer look at the situation to make sure our TOS team can review it for you.

  • 7zrang's avatar
    7zrang
    4 years ago

    thanks!

    I wrote an email to [edit: email address removed]

    I haven't received any reply so far

    I don't know if my email address is correct. If it's not correct, please tell me a correct address.

    thank you

    [CM - Edited to remove screenshots showing personal info]

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @7zrang,

    I've removed the screenshots you had attached as they do show your email address.

    Please keep in mind these are public forums, so it's best not to post that type of information here.

    If you were able to create a case with these steps or by reaching out to support either here or through the Twitter or Facebook options listed previously, you would need to wait to hear back from them once they've had a chance to finish reviewing the situation for you.