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CxmpSweater's avatar
CxmpSweater
2 years ago

Re: Can ANYONE HELP!!!!!!?????????

I have been asking for help for weeks. Nobody is helping.

I have sent many emails, many cases have been opened due to those emails. You have my phone number, you my email address and nothing, nobody is reaching out. I have spent hundreds if not over $1000 on that account in Apex on skins, etc. Why is the process this difficult? I should be able to message someone and when they can chat or talk, contact me and help me to fix these issues. Nobody has done that. For going to social, my sons account is now banned by EA. Seriously, nobody can do the right thing, but they can easily hit the ban button!?! I have gone where you said to go, I have no idea how to talk to someone and actually get answers and support. I am doing everything I can, I will continue to do whatever needs to be done for someone at EA to care and help me.

This company just banned a young kids account because you are holding hostage the progress and monies spent on an account that he has always played and continues to play. Shame on EA for this. Do the right thing!

2 Replies

  • CxmpSweater's avatar
    CxmpSweater
    2 years ago

    @EA_Mako 

    This is I think the 7th communication from EA Help team. Do you think this is help? Do you think this is any meaningful attempt to help me with this situation?

    Below this is the communication. Again, 7 emails from Customer Experience, this is what they send:

    Thank you for reaching out at EA. My name is Vinay and I would assist you with your issue today. I hope you are doing well!

    I have gone through your case and found that you want to transfer your game progress between accounts, please be assured I'll certainly help you with the best possible information to help you out with this issue.

    Suppose that you have one EA Account and you play on PC and PSN On that your PC account is on level 50 and your PSN account is on level 30 then the PC account will become the main account for you that how the progress is working.

    Suppose that if you're on level 300 of apex on PSN and your PC account will also reach on level 300

    So the cross-progression is only applicable if all the platforms are linked with the same EA Account.

    And that also before the 26th of October however if you now delink or link any platform then the progress will be lost for that specific platform

    Also, EA is not suggesting players move their platforms from one account to another the cross-progression will only work if you have your both platforms linked with the same account from the start.

    Please check this link below for more information:
    https://www.ea.com/games/apex-legends/news/cross-progression

    You can check the status of your case from My Cases on EA Help.

    If you need more information, check out these resources:

    For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.
    Visit Answers HQ to get help from other players in the community.
    Follow @EAHelp for everything from outage info to game news.
    Subscribe to EA Help on Youtube for video walkthroughs and guides.

    Thank you again for contacting EA.

  • CxmpSweater's avatar
    CxmpSweater
    2 years ago

    @EA_Mako 

    If you have the ability to contact EA Help, can you let them know they have banned my sons account, not mine? Isn't that bullying? Punishing a kid who has done nothing wrong? If they want to ban an account they can ban mine all day long, but he hasn't violated the agreement or said anything. This company at every step has chosen to avoid and not help, this is on you.

    What a shame of a company to instead of reach out and try to fix the problem they just resort to these low tactics.

    Shame on EA!

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