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EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Can i have my apex stuff back?

Hey @Thiefmarc,

If you play on console, did you recently unlink and then relink your console to another EA account?

2 Replies

  • KING1AMONEY's avatar
    KING1AMONEY
    3 years ago

    Hi, also I'm having problems too. I can't access by loadout, skins, and legends also my stuff to buy things say -9999. Is there any way to fix this. Please Help

  • i-Norm's avatar
    i-Norm
    Seasoned Adventurer
    3 years ago

    Hello all. This happened to me as well and I managed to get all my stuff back but my progress was reset to zero.

    How I got my stuff back?

    I spoke to a tech assistant and asked them to check all my email addresses I previously used. Turns out that not even realizing it, I originally opened my EA account on an old work email address and played on that account. When I bought my PS5 and had to relink my account, I did so on my personal email and linked that to my PlayStation account, not realizing it was incorrect. I then spent 2 months trying everything, not realizing the problem. I eventually got someone to check my emmails and BOOM that was the problem. I no longer had access to that old work email, but EA helped unlink that email and relink it to a new email. Then when I logged in I had ALL my cosmetics, heirlooms, EVERYTHIG back. Unfortunately through I had to start at level ZERO. But that was a small price to play.

    Hope this helps some of you.

    Cheers