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EA_Illium
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2 years ago

Re: Cross Progression Merged my Brothers accounts

Hi @triplet8115 

Sorry to hear about what you are running into, and apologize for being the bearer of bad news. 

To confirm as @Asmodeus566 mentioned we don't support multiple players using one account, for more information on Linking accounts and our Terms of Service check out the links below:

If you both had your Xbox accounts linked to a single EA account, the only solution to this would be moving one of those Xbox accounts to its own EA account, as that should only be accessed by the registered account owner. Unfortunately, this won't be possible to keep progress as that's tied to the EA account, so whoever moves off will be starting fresh.

Feel free to check out that particular question in the FAQ here as well: A Quick Guide to Apex Legends Cross Progression

To confirm this is information shared by the team (Respawn), and there would not be a separate support site to visit that would offer additional information. 

Thanks, 

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  • triplet8115's avatar
    triplet8115
    2 years ago

    Never once have we been notified that our xbox accounts were on the same EA account, no warning before cross progression launched either. We have been playing since Apex launched in 2019 and never once were we warned or even notified about this rule; we have been playing together for almost 5 years and have never had a problem until this. What about all the money and time we put into our individual accounts is that all just gone, we were given no option or anything and now we are just losing everything is there seriously nothing that can be done because that is a lot of money to just throw away I mean Im talking almost every battle-pass and god knows how many cosmetics; there has to be something that can be done please.

  • Bohamutt8722's avatar
    Bohamutt8722
    11 months ago

    The same thing happened to me and also spent tons of time and money I have been trying to get my account back for more then a year it feels like I will never see it again it gave my reasons to hate EA or apex I use to think of it as a great fun game I could play with my brother now I just hate it for all of money and time it took from me and gave to my brother if EA cant fix this then I want a full refund because of all of this mess.

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