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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
6 years ago

Re: I have not received the corresponding Apex Packs and Tokens

I can see you at level 41 before the transition to the new system, but I do see level 45 after. Did you receive any packs at all, even 2 packs after a restart? Could someone have played on your account?

From the logs it looks like you got packs at level 47 and 49, so you were getting them at odd levels, not even ones. Can you check after you get the next 2 levels, I want to check if there's an issue with our logging?

Thank you for the info provided, it's been very helpful. Unfortunately I don't have a way to add packs, but I'll gather what info I can. 

3 Replies

  • cgpino's avatar
    cgpino
    6 years ago

    It can't be from level 41 to 45, i don't remember so well, sorry.

    No, I didn't get any pack after the update and I would say I didn't get any pack also to level 47 and 49.

    The first pack I received was in level 50 and later in level 52, it's like now works fine.

    Now, I'm in level 53, I can tell you if I get pack when I level up to 54, but I would say I will get I guess.

    Thanks you for helping me, I didn't expect anyone to respond so quickly!

  • cgpino's avatar
    cgpino
    6 years ago

    Ok, a few hours ago I went up to level 54 and actually I got an Apex pack.

    I get boxes in pair levels, feel like the change of experience system breaks down with pair and impair levels or something and the log shows I got packs in impair levels like 47 and 49 when it's not true.

    Thanks again for your help, I hope you can help me.

    EDIT: I came to level 56 and I got a pack once again.

  • chiefdestroye's avatar
    chiefdestroye
    6 years ago

    I haven’t received my apex packs and legend tokens after the December 3 patch and I’m lv 35. All my friends had received it long ago and they haven’t been on the game in months

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