Forum Discussion

Smorgen_MFP's avatar
Smorgen_MFP
6 years ago

Re-install frequently

I have downloaded and installed Apex several times. It seems like either it's Windows patches or your your patches that causes the game to crash. It crash before the picture where you click to enter ...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @Smorgen_MFP. 

Where in the launch is it crashing? Is it right after the anti-cheat launcher pops up? Does it give you any error messages or anything when it happens? 

/Kent

  • Smorgen_MFP's avatar
    Smorgen_MFP
    6 years ago

    Sorry for my late reply! It's random. I got kicked out of a game right now and I can't launch the game again. I have to re-install the game. Too frequent problems with stability on this game....

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      6 years ago

      Something is definitely not right if you've got to reinstall the game over and over like that. When you have a chance could you pull up a DxDiag for us so we can take a look? That might help us narrow down what's going on. 

      For more details on how to get a DxDiag check out the EA Help website. Once you have the file you can attach it to this thread. Thanks!

      /Kent

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