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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Lost all of my skins/ cosmetics and legends

Hey @keystayeatin,

As you mentioned, cross progression isn't coming to the game until later this year, though your progress should still be there for you if you revisit a different platform.

Typically you should only see the content go missing like this if you've unlinked any accounts or platforms from your EA Account where that was originally earned.

At that point the account would need to be re-linked to the original EA Account to regain access to that content. If you're running into any trouble with this progress still missing please reach out to support directly so they can take a look over the account, as it's not something we're able to dig into on the forums.

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  • Legend_T_Razor0's avatar
    Legend_T_Razor0
    3 years ago

    This problem has happened to me but how could I restore the missing content because I've swapped the psn account back to the account I earned the cosmetics on and they haven't come back

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Legend_T_Razor09,

    If you had unlinked an account and re-linking the same account has not restored that content, you'll need to speak with our support team so they can take a look at which links were interrupted and see if something else may have broken there as well.

    We're unable to assist with that type of issue on the forums directly, and as this thread is also quite old I'll be locking it here, thanks!

    You can find more information on how to reach support over at the EA Help website. 

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