Re: Missing Apex Coins

Hi @SpiritDawg, 

I'm sorry to hear that. This isn't something we can look into from the forums unfortunately. As these are public boards where we're unable to verify or discuss your account details which is needed for missing content cases. With valid proof of purchase, the support team should be able to verify the claim and help restore the missing content from there. Usually when they are unable to help, it comes down to the proof of purchase not meeting the criteria outlined in this guide.

• How to provide proof of purchase

Can you take a look over that guide and make sure the proof of purchase screenshots specified for your platform matches exactly the specifications required. for example, the images aren't cropped or taken from a phone, etc. Only proof of purchase matching the exact criteria can be considered. 

That might help things.

- EA_Lanna