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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: My account can't log in to Apex Legends (Steam)

Hey @taYungg, 

Let's take a look and see if we can figure out what's causing this to happen. Since you're able to log into the same account through Origin, it doesn't sound like the account itself is having any issues. There may be something locally blocking the connection for the Steam version of the game. 

When you have the chance I'd recommend starting off with the basic connection steps from the EA Help site to see if that helps. If it keeps happening after that check out the PC-specific steps as well. 

Let me know how that goes once you've had the chance to give it a try. Thank you!

/Kent

10 Replies

  • taYungg's avatar
    taYungg
    5 years ago

    Hi, it's still doesn't work.
    Like I mentioned, I borrowed my friend's account to play Apex Legends on steam and the account can log in to game/lobby.

  • mlsskygrappler's avatar
    mlsskygrappler
    5 years ago

    Im having almost the same issue. Once i get to the home lobby screen it freezes then crashes back to steam.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @taYungg 

    Thanks for giving that a shot. 


    Can we also try changing the DNS in Windows to see if that makes a difference? I've seen some past cases where that has helped with similar issues. 

    You can change the DNS through the Windows TCP/IP Settings. For more information on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. I usually go with the public Google DNS (Primary DNS: 8.8.8.8; secondary DNS: 8.8.4.4), but if there's a different DNS you'd rather use instead that's OK as well. 

    Once you're able to give that a shot please let me know how it goes. Thanks again! 

    /Kent

  • taYungg's avatar
    taYungg
    5 years ago

    Unfortunately, it's still doesn't work.

    Change both 8.8.8.8/8.8.4.4 and 1.1.1.1/1.0.0.1 on settings, doesn't work.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @taYungg 

    Thanks for giving that a shot for me. When you've got the chance could you share a DxDiag so we can take a look? You can find more details on how to pull one up over at the EA Help website. For more information on how to pull one up check out the EA Help website. 

    Once you have the text file please attach it to this thread. Thanks!

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @taYungg 

    Thanks! I appreciate that. 

    Looking through the DxDiag I noticed some errors with a few different Windows processes. When you have the chance can you try running the Windows System File Checker to see if it's able to find any issues? You can find more details on how to run it over at the Microsoft Support Website. 

    Let me know if you're still running into the same issues after you're able to give that a try. Thanks!

    /Kent

  • taYungg's avatar
    taYungg
    5 years ago

    Already done sfc, game still doesn't log in.

    I lent my account to my friend to see if he can play my account on his pc but same problem happened. My account is bugged on steam.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @taYungg 

    Got it, thanks for giving that a shot as well. 


    When you've got the chance I'd recommend getting in touch with the EA Help team so they can take a look at your account. You can find more information on how to set up a case with them over at the EA Help website. 

    /Kent

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