Forum Discussion

Community Manager

Re: My APEX account has disappeared

I'm sorry to hear you're having trouble with your account.

If you received a message regarding a ban or sanction in your account, I'd suggest contacting our Terms of Service team. If you have already submitted an appeal, your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about the decision and how to dispute it if you think there's a mistake.

If you suspect your account has been compromised, I'd suggest following the steps on this article to secure your account. In case you need assistance updating any account information that you're unable to do so, feel free to contact EA Help.

2 Replies

GA-guoang
2 years ago
Hello, may I know the method or website through which to submit an appeal
EA_cuervo
Community Manager
2 years ago
Hi @GA-guoang,

You can access this link for instructions.

Once you're there, please have a look at the section:

How do I appeal my lock, ban, or suspension?

"If you think the ban, lock, or suspension on your EA Account was a mistake, you can appeal the decision.

To appeal, select the available method to contact us here, fill out the webform, and select Send.

If you submit a chargeback for a refund outside of our refund policy, we may take one of the following actions:

lock your EA Account

remove the content charged back.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake."