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bobryan0103's avatar
bobryan0103
3 years ago

Re: My apex id and account disappeared

@EA_Lanna When you requested a password reset link to that email, did one come through for you?
No, the page shows that there is no such mailbox or ID.

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @bobryan0103, 

    Ok, there's no way around it; you'll need the help of the EA Help Support Team on this one then I'm afraid. 

    If you can pass the account security stage with them, they'll be able to help you make changes to the account information including updating the email registered to it. The opposite is also true though, if you can't provide enough accurate information to pass the verification stage, their hands will be tied. Please work with them to proceed with the case.

    You can get back in contact them through the EA Help site: https://help.ea.com/en/contact-us/new/

    - EA_Lanna

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