Re: name tag

ok so i play on play station i deleted the app i reinstalled i changed my dns server to the google one and i will try the hot spot solution in a bit but that’s what i have done so far

@EA_Kent 

@EA_Kent ok so i did the hot spot and it worked for one game and then after that i tried to restart my game and then now it says unable to connect to ea im getting really frustrated as i put money into this game and hope that there will be some sort of compensation for having a frustrating time with this

@EA_Kent i didn’t know if the other one showed i just wanted to make sure the message got to you

@Icy-1678-, 

Thanks for following up!

Can you try setting a static IP on your PlayStation to see if that helps at all? The Port Forward website has step-by-step instructions on how to set this up. Once you've had the chance to give this a try please let me know if you're still running into the same issues. 

Thanks again, 

/Kent

@EA_Kent it still has not worked i have found that resetting my wifi works for a while but then it goes back to player

@Icy-1678- 

Is it possible to bypass the wifi connection and try using a network cable instead? That way we can remove the wifi as a possible culprit. 

Let me know how that goes if you're able to give it a shot. Thanks!

/Kent

@EA_Kent i don’t know what that is and im not sure if i can do that if you mean like a direct link from router to ps4 as the router is upstairs and i am down stairs 

@EA_Kent it is not possible for me to hook up a cable to it and i am not sure what to do this is very frustrating and feel like im running out of patience 

@Icy-1678- 

Got it, thanks for following up!

Another thing we can try which might help is changing the DNS on your PlayStation. I've seen some cases in the past where that has helped with similar issues. You can change the DNS on your console using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. Select Custom 
5. Choose Automatic under IP Address Settings 
6. Choose Do Not Specify under DHCP Host Name 
7. Select Manual under DNS Settings 
8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well.  
9. Select Next 
10. Choose Automatic under MTU Settings 
11. Select Do Not Use under Proxy Server 
12. Select Test Internet Connection to confirm the changes and make sure you can connect. 

Let me know how that goes once you've had the chance to give it a try. Thanks!

/Kent

@EA_Kent i have done that but i am not completely sure if that has done anything to it but i will try again when i have the chance

@Icy-1678- 

I appreciate it! Please let me know how it goes when you can. 

/Kent

@EA_Kent so i got it to work somehow but i also wanted to ask another question about when the airship assassin skin for wraith will return because i’ve been trying to figure out how to spend my legend tokens and crafting metals 

@EA_Kent hi i was also wondering if event heirlooms reset the counter towards the 500 packs because i want to but am not sure since i want one from the pool and would not like for it to get reset and wanted to make sure 

@Icy-1678- 

In the past the event Heirlooms have not reset the pack counter. 

/Kent

@EA_Kent hey i was wondering if there will be heirlooms released seasonly or just wanted to know like if loba will be the next one or something like that anyway for you to find out how?

Hey @Icy-1678-, 

I'm afraid we don't really have any details on plans for future Heirlooms. There will usually be an announcement when we have more info to share on a new Heirloom. 

The official Apex Legends Twitter page is a good place to watch for news and announcements. 

@EA_Kent 

sounds good i will probably just have to wait and see but if i had to have an opinion i think that loba should have the next heirloom based on her pick rate and just overall because she’s also a older character