Re: No replies from EA support

I am still waiting for an email from EA. The support case that I submitted is currently marked 'waiting for player', how am I meant to know what to reply when I have not recieved any for of contact from themsleves?

@Te3H That's interesting, I do see a flag saying an email went out a bit under 2 weeks ago. If you keep spam/trash mails that long, can you check if that came through?

Hi there I have this problem too

What should I do to take result

Please help

@EA_Kent My account has been wrongfully banned. I created a ticket, filled the form and waited. 20 days have passed, no response. [Admin - removed]

Hi @Darkalk, 

Do you have the case number from when you submitted your appeal? If so, can you send it to me in a direct message so I can take a look? 

/Kent

Hello, i've got the same problem and it has been 15+ days.

I'm sending you the ticket number via direct message.

Thank you for any reply and/or action.

Hi @LeVinRouge1, 

The Terms of Service team investigates appeals like this on a case-by-case basis, so I'm afraid it can take some time to complete an investigation. Unfortunately we don't have the ability to see exactly how long it may take, but the Terms of Service team will follow up with you via email as soon as they can. 

/Kent

Seems like EA doesn't really listen to its community. I have been saying how EA needs to enforce 2FA to us so the hackers can't brute force login into our accounts and use cheats on them. Now there's more innocent people getting banned, I was one of the first few that got banned for cheating on my account that I didn't do. 
MAKE 2FA COMPULSORY ALREADY!

have been waiting for over a month and nothing, same problem as everyone...

I had suspicious activity emails come through late last year , and I reset my password through the link , and shortly after I notice i was banned for cheating, i hardly even played the game.

I put in a ticket in december , and got no reply , and recently did another one (a week ago) and still no reply.

Is there a way other than email that we can get in direct contact with support , as email and opening tickets dont even get a response? I would like to start playing this game now as my friends have started. i literally have like 40 kills total on my account and i hardly played so i dont understand where this ban has come from , i assume maybe someone got into my account and it showed a different IP or somthing , i have no idea.?!

Its not use if you tried to call/mail, even ea Help Twitter they will answer : "you have to wait because they may be received many cases and do not create many cases it will delay the response service. " they are limited. 

Some of us waited around 1-3 month and still 0replied, I investigate from my side around 600 hundred at this day got the same issue, and one streamer around 2k followers got unbanned after 6 months In march 2020 and spam 4 times to take news. I advise you to take news weekly or  monthly but you have to remember only one number case to make sure it will not increase the delay and you can try to contact live chat (US version) by choosing : Manage Account/Hacked account. 

Hi @EA_Kent 

I raised a case on 4th December under 196635558, an Advisor sent me a 6 digit code which I emailed back however have received no response since then despite chasing, my case appears to keep updating on the portal but no response or information - are you able to assist please?

Ive been waiting for over 2 days fora simple delete my account request. I keep adding to the attachment but no luck. This company and employees are terrible. This is why gaming has been dead for a long while now. Screw EA, waste everyone's time.