Re: Refund

I tried https://help.ea.com/en/contact-us/new/ going through here but there was no alternatives giving me the option to actually contact you.

As for connection troubleshooting, go ahead.

I know when my internet is bad, and it is at times.

But the game does not seem to be affected by it at all.

And im talking about frame stuttering( No fps drops ), not ping / ms

@GuntherWolfgangz 

It's possible you weren't choosing options that put you in touch with a live support advisor. Requesting a refund should be one of them that do though so I'm not sure why you wouldn't be getting the options for chat or requesting a callback. To get the callback option, you also need to be in a country where we have phone support available.

As far as troubleshooting goes, we'll give that a shot. Are you on a wired or wireless connection?

Wired, 30/10mb

@GuntherWolfgangz 

Thanks. Let's start with the basics then. If you haven't in a while, it would be good to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

I've done this numerous times.

I usually leave the router off for 5-10 minutes.

Does not help im afraid

@GuntherWolfgangz 

Can you run a UO Trace and screenshot the results? Instructions are here.

Did 3 tests

@GuntherWolfgangz 

Can you run the test again and follow all the instructions? It looks like you didn't hit the Poll button.

Hopefully this is enough

@GuntherWolfgangz 

Thank you. That's better. It also doesn't look too bad until you get to the servers farther away. So, it's possible that high ping is due to distance. I'd like you to try using alternate DNS settings with the instructions here. Let me know if that helps or not.

i've tried googles DNS before with the same results.

Yes i do live about 1,400km from the servers.

But the ping is usually 70-85 on normal days.

45-60 on good days.

Does not seem to affect the performance at all

@GuntherWolfgangz 

How bad does the lag get? You said the performance isn't affected, but you're also saying the lag makes the game unplayable. Do you have QoS (Quality of Service) enabled on your router? Also, you could try opening the ports for Apex. They are listed here.

I meant the settings you suggest isnt affecting the performance.

The lag is as follows: whenever i turn, and especially inside buildings its starts to stutter really bad, like the game is running at 30-60fps all of a sudden.

Same goes for outside, altho not the same extent.

I've disable fullscreen optimalization, tried 500hz on the mouse etc.

The only "almost" playable way for me atm is Freesync with the fps capped at 165, altho it still happens fairly frequent making aiming hard.

And the freesync ofc gives me extra input lag.

With no fps cap on steam + capped via rivatuner the game feels like its at a steady 100 fps.

It's extremly noticable on my 240hz monitor and yeah makes the game feel bad and unplayable.

Honestly the best way to describe it is jagged.

So there must be some sort of frame timing gone wrong here.

@GuntherWolfgangz 

Are you running the game with any additional command line arguments? If so, try removing them. I assume you also have the latest AMD drivers, but have you tried rolling them back to see if there's a difference?

I've tried with no commands, no difference.

Been through at least 6 amd drivers since i got the cards, very little difference

@GuntherWolfgangz 

Can you try setting a lower FPS rate and see if that makes a difference?

i've tried 120,144,165,170,180 and 189.

Also tried lowering my monitor from 240 to 144hz.

No dice.

Could it be audio related?

@GuntherWolfgangz 

It's possible this could be audio-related. Are you using an external mixer or doing anything more advanced with audio?

No, just USB connected Logitech g933

I've now definitly found the issue, it has to 100% be my connection.

It's no where near 100% stable, and this post explained it very well: https://www.pcgamer.com/what-is-microstutter-and-how-do-i-fix-it/

My internet derped out pretty hard today, and the stuttering ingame showed that.

But i think apex is to blame aswell, the servers are really poor.

I can play pretty much anything else with non the same issues so.

Ye thanks