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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: The graphics mode setting is greyed out for me?

Hi @SooSunni,

Thanks for all the details you've provided!

The performance option should be available if the connected display supports 120Hz. I see you mentioned the resolution but not the refresh rate for that TV.

Do you happen to know the model of your TV? If everything else meets the requirements and that option is still unavailable, the more info we can grab to pass along the better, thanks!

5 Replies

  • SooSunni's avatar
    SooSunni
    2 years ago

    Hello! Thanks for the hasty response. I have a "TCL 43" CLASS 4-SERIES SMART GOOGLE TV" (excuse the capitals; I copied and pasted this directly from the website, lol).

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Thanks @SooSunni!

    Just looking at the TCL website, this is the model that came up for me with that description.

    Under the specifications it's showing the display supports 60Hz, which would explain why the performance option isn't available in-game sadly.

     

  • SooSunni's avatar
    SooSunni
    2 years ago

    Ah, nuts. That's all good. It's not the end of the world that I can't enable the setting. Thanks for all your help, anyway! I appreciate it. 🙂

  • xKRAKENDOOMx's avatar
    xKRAKENDOOMx
    2 years ago

    But it used to be available im on series s and I tryed both options settled on balanced as it looks sharper and more in focus. But then after an update or two I noticed a distinct blurr to the graphics and so assumed my setting was on performance. On checking I found my settings locked on balanced but still looking all blurry like its on performance mode. What gives. As I know my brand new monitor supports either as I tested both options with noticable differences. Please help!!!