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Bunty911's avatar
Bunty911
5 years ago

Re: What to do if your Apex Legends account got banned or suspended

So just today I couldn't log in to origin and then found out my account was permabanned as: 

WE WISH TO NOTIFY YOU THAT WE HAVE FOUND YOUR ACCOUNT TO BE IN VIOLATION OF OUR USER AGREEMENT OR OUR TERMS OF SALE, AND DUE TO THE NATURE OF THIS VIOLATION WE ARE LEFT WITH NO OPTION OTHER THAN TO PERMANENTLY CLOSE YOUR ACCOUNT WITH IMMEDIATE EFFECT.

I've contacted the TOS team and I'm currently awaiting a reply. I've seen on the EA Answers HQ others have been banned without reason. I am an honest player, never cheated or done anything deliberately to go against the system. So naturally, I'm baffled as to why I've been banned. The only game I play is apex legends with over 1000 hours spent into the game. So not being able to play something that is like a part of me would be very annoying. 

I've seen EA Darko suggest steps to contact the team and get help and I have done this. I am just wondering if anyone else has had similar problems and what they did to fix this. Please can someone help without saying speak to the TOS team as I have already filed a case. 

6 Replies

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  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Bunty911 

    As you have already appealed your ban, we will need you to wait for our response, thanks.

  • yolo96155's avatar
    yolo96155
    5 years ago
    @EA_Barry Hey I was banned for some reason too, I have spent a lot of money on the game but haven't played in like a week. I don't know what I did but when I am about to get into a ranked match is just says client banned
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    You will need to speak to our Terms of Service team @yolo96155.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @andrei88sv, you will need to speak with our TOS team using the steps I shared above.

    Darko 

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